Refund and Returns Policy

Refunds and Returns Policy

Effective Date: August 20, 2026

Thank you for shopping at antoniosoriano.com. The digital storefront and all merchandise offered on this website are operated under the brand name Acerraparkrecords (hereafter referred to as “Acerraparkrecords,” “we,” “us,” or “our”).

Please review our specific policies outlined below for our physical and digital product categories. If you need to initiate a return or have questions, please contact us via our Contact Page.

1. Physical Items (Compact Discs, Vinyl, T-Shirts, Mugs, etc.)

  • Return Window: We accept returns on physical goods within 30 days from the date of delivery.
  • Condition Requirements: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
  • Media Specific Rule: Compact Discs (CDs) and Vinyl records must be completely unopened and sealed in their original shrink-wrap to be eligible for a return. Opened media cannot be returned under any circumstance to prevent unauthorized digital copying.
  • Return Shipping: The customer is responsible for paying all shipping costs for returning physical items to Acerraparkrecords. Shipping costs are non-refundable.

2. Digital Music Downloads

  • All Sales Are Final: Due to the immediate, non-returnable nature of digital assets, all purchases of digital music downloads from Acerraparkrecords are 100% non-refundable once the download link has been generated or accessed.

3. Online Courses

  • 14-Day Guarantee: We offer a 14-day money-back guarantee on our online training courses.
  • Abuse Shield: To protect our content from exploitation, this refund is instantly voided if a user has watched, streamed, or downloaded more than 25% of the total course material or modules within that 14-day window.

4. Damaged or Defective Items

  • If a physical item arrives broken, defective, or misprinted (such as a cracked mug or damaged vinyl sleeve), please contact us via our Contact Page within 7 days of delivery. Please include your order number and a photo of the damage so we can issue a free replacement or store credit.

5. How to Request a Refund

To start a return or refund request, please contact us via our Contact Page with the following details:

  1. Your full name
  2. Your order number
  3. The specific item(s) you wish to return
  4. The reason for your request